Refund Policy | WebsHost — Transparent, Fair & Honest Refunds

Overview

This Refund Policy explains how refunds are handled across all WebsHost services — Domains, Offer Cpanel Hosting, VPS, Dedicated Servers, Storage, Email and Reseller Hosting. Please read this carefully before placing an order.

By purchasing any service from WebsHost, you acknowledge and agree to the terms below.

Domains

Domains are a non-refundable product. If a free domain is registered with any hosting plan, after the cancellation of the hosting plan, a partial refund will be issued (domain cost will be deducted). We provide domains promptly, but if we are unable to deliver a domain within 24 hours, we will issue a refund to the customer.

All domain prices listed are for standard domains, not premium domains. Currently, we do not have a specific tool to check for premium domains as we are in our beta stage. If the domain you selected is identified as a premium domain, we will be happy to provide a refund or credit to your account, depending on your preference.

Abuse & Phishing If you host any phishing or abusive content, the domain will be suspended by the registrar. We are not responsible for such suspensions, and as per our terms, domains are non-refundable.

Hosting

Refund Not Applicable Refunds are not applicable for hosting services canceled by the user, or after the service has been accessed or used in any manner.

At our company, we take great pride in providing excellent customer service. We guarantee that any issue you experience will be resolved within 72 hours on working days from Monday to Friday. If we are unable to resolve your issue within that timeframe, we will happily issue a refund.

The refunded amount will not be credited to your original payment method. Instead, it will be added to your WebsHost account under "Add Funds" within 7 days, depending on the plan and billing cycle. The specific refund eligibility period is clearly mentioned for each hosting plan.

Eligibility for Refund (Money-Back Guarantee)

To be eligible for a refund under our money-back guarantee, customers must meet the following requirements:

You must not have been a WebsHost customer previously.

Your account/service must be free from any abuse or misuse, including violation of CPU, bandwidth, disk usage, or security policies.

You must not have initiated a dispute or chargeback with your payment provider.

The refund applies only to the base hosting amount, based on the plan's refund eligibility period.

Gateway charges are non-refundable.

For plans ranging from 3 months to 3 years, the amount for the period used will be deducted from the refund.

If a free domain was claimed with your hosting, the domain cost will be deducted from the refund.

Any violation of our terms voids your right to a refund.

VPS & Dedicated Server

No Refunds for VPS & Dedicated Servers We do not provide any Refund in VPS & Dedicated Server, so please proceed with your purchase at your own risk. Additionally, server licenses and API are non-refundable.

Service Cancellation

If we cancel the service, a refund will be automatically provided if our internal policy allows for it. However, if any of our terms and conditions are breached, including instances of abuse, a refund will not be provided.

Payment With Crypto

WebsHost allows users to buy and sell various digital services using cryptocurrency payments. It is important to note that these transactions are typically non-refundable.

Setup Fee & Refund Policy

For services that require manual configuration (like VPS, Dedicated Servers, or custom hosting), a one-time setup fee may apply. Once the setup is completed, the setup fee is non-refundable, even if the service is later cancelled by the customer.

The setup charge covers the time and technical work done by our team, and cannot be reversed once the work is completed. By placing an order, you agree to this policy.

Important: Refund Method

Refunds are issued as Account Credits

If a refund is approved: The refunded amount will not be sent to UPI or bank account. Instead, it will be added to your WebsHost account under "Add Funds" within 7 days. You can use these funds for future purchases of any WebsHost service.

This is done to prevent misuse and ensure fairness for all users.

Reseller Hosting

We do not provide any refunds for Reseller Hosting services. By purchasing a Reseller Hosting plan, you acknowledge and agree that all payments made are final and non-refundable.

Since reseller accounts are provisioned instantly and resources are allocated immediately upon activation, no refunds will be issued for:

Unused services
Partial usage
Customer cancellations
Upgrades or downgrades
Billing cycle changes

Violation of Terms of Service Any violation of our Terms of Service, including abuse, spam, phishing, malware hosting, resource misuse, chargebacks, or fraudulent activity, will result in immediate suspension or termination without any refund.

Also non-refundable:

Setup fees
Migration services
Add-ons
Licenses
Dedicated IPs
Third-party services associated with a reseller account